Conquest of the Horde

WoW randomly crashed on me, and now everytime I try to get onto the server, I'm getting this message:

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal Exception
Program: C:\Users\Public\Games\World of Warcraft\WoW.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 001B:0060750C

Any ideas?

I'd run the repair tool if it's doing it every time.

Potential explanation? ERROR #132 (0x85100084) Fatal Exception.

Blizzard's technical support says:

Quote:Are you seeing an error message that says "Error #132"? (PC)


The 132 error message you are experiencing can be caused by many things. If you haven't yet, please try the following steps first.

Remove Any Temporary Files
Navigate to your World of Warcraft/Burning Crusade installation directory on your hard drive (the default locatation is C:\Program Files\World of Warcraft\). If you have an Interface folder, rename it or delete it completely, then remove all the files in your Cache and WTF folders. These files will be recreated with default values the next time you run the game. Please note that if you haven't successfully gotten into the game yet, these folders may not exist. If that is the case, please move on to the next step.

Update Drivers
Be sure you have the latest motherboard, video, sound, and network card drivers. More information on identifying your video, sound, and network card driver versions can be found here.

Drivers should be available from the manufacturer's website for each individual component. Motherboard drivers will be available on your motherboard or system manufacturer's site. It is important that you follow all precautions given by your motherboard manufacturer when updating drivers or firmware. Links to manufacturers' web sites can be found here.

You also want to make sure you have all the available updates from Microsoft.

Important notes regarding drivers and older operating systems
Please note that as Microsoft has ended support for Windows 98 and Windows ME, World of Warcraft cannot be reliably tested by our quality assurance department using these versions of Windows. This means that if technical issues arise while using Windows 98 or Windows ME, our technical support department might not be able to resolve these issues.

For Windows 2000 users, due to increased system requirements and the lack of available software updates for general hardware, Windows 2000 is no longer a supported operating system to play World of Warcraft.

We will still do our best to provide basic troubleshooting advice, but if these suggestions do not work, we will be unable to provide further assistance.

Memory Diagnostics
Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as the Windows Memory Diagnostic, available directly from Microsoft.

We recommend the extended test suite, which takes the longest time to run but is the most thorough test suite available with this tool. Please ensure that you follow the directions properly when using the tool. If any errors are found while it runs it could indicate that a physical error exists with your memory (RAM) and you will want to contact your system manufacturer or the RAM manufacturer for assistance in replacing it.

Windows Vista includes its own RAM diagnostic tool, please see our Windows Vista Memory Diagnostic Tool section for instructions.

Try running the game in openGL mode, in a window, and with no sound
The following commands can be used to test and help isolate the device that is causing the problem. NOTE: Command line options appended to the desktop shortcut will not take effect unless "Show Launcher" is enabled at the login screen.

- Click Start.
- Highlight Programs.
- Highlight World of Warcraft without clicking on it.
- Right click on the World of Warcraft icon.
- Click Properties.
- In the Target field add -opengl after the quotation mark
Example: "C:\Program Files\World of Warcraft\Launcher.exe" -opengl
- Click OK.
- Try the game now with the icon you just modified.

You can also try running the game in a window by adding -windowed to the line as explained above. You can also put all three options on at the same time, just make sure there is a space between them.

You can also make these changes through the config.wtf file:

- Open the World of Warcraft folder on your hard drive.
- Open the WTF folder.
- Open the Config.wtf file using a text editor, like Notepad.

If you do not see any of the lines below you can add them manually:

* OpenGL Mode:
SET gxAPI "OpenGL"

* No Sound:
SET MasterSoundEffects "0"

* Windowed Mode:
SET gxWindow "1"

If you find that the OpenGL command causes the problem to stop, then the issue could be related to your video card. You can check to see if your hardware is supported by World of Warcraft/Burning Crusade by checking our Video Hardware Compatibility page.

If the issue stops due to the No Sound command, then you may need to check sound settings to see if you can correct the issue. Please try the steps on this page to help resolve the problem.

If the Windowed command corrects the problem, then it may be due to another program running in the background or unavailable system resources. Try closing down excess background applications as detailed here and try the game again.

If you are able to get the game running using one or more of these commands, but cannot isolate the problem, please contact your hardware manufacturer or a certified PC technician. Otherwise, please move on to the next step.

Close Background Applications
A program running on your machine could be causing issues. Please try closing all background applications as explained on our support site here.

Check Hard Disk for Errors
Check your hard disk for errors by following the instructions on our ScanDisk/Defrag page.

Also, note that some customers have reported that hard drives larger than 127 gigabytes in size can have issues if you do not have the latest Windows Updates from Microsoft.

We recommend that you read all the documentation that came with your hard drive of system. Many manufacturers have special instructions necessary for proper use of 48-bit Large Block Addressing on hard drives larger than 127 gigabytes.

Overclocking and Overheating
The game attempts to use your hardware to its fullest. If you overclock your hardware in any way, even if other applications on your computer are stable, it may cause problems with the game. Please set all your components to their factory default speeds while playing the game.

If your system is becoming too hot, it may cause the game to freeze or crash. Please try cleaning out any dust that may have built up inside of your computer. You can also test this by removing the side of your case from the computer for troubleshooting purposes. If the issues go away, then we suggest adding a fan to your system to help distribute heat in the case.

Disable the Sound Card
Try disabling the sound card, by following these steps:

- Right click on My Computer and select properties.
- (Windows 2000 and XP) Click on the Hardware tab.
- Click on Device Manager.
- Expand the Sound, Video, and Game Controllers branch.
- Select the sound card and click the Properties button.
- Disable the device from the active profile.
- Click OK
- Reboot your computer and start the game again.

Note: These are some of the most common issues that have resolved this error message, but is by no means an exhaustive list of what has been successful. You may also check out our Technical Support Forum to see what other customers are doing to solve this problem.